Ryviu ("us", "we", or "our") operates the https://www.ryviu.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.ryviu.com

Ryviu (“the App”) provides widgets that display product reviews and product questions, along with tools to manage them (“the Service”), to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are able to access the following information from your Shopify account:

  • Your email address, so we can communicate with you and respond to your requests, suggestions and reports.
  • Your product information, to link reviews to products and to generate Google rich-snippet data.
  • Your theme files, to install the snippet that displays the app widgets.
  • Your order data, to send review-request emails to your customers.
How Do We Use Your Personal Information?
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Ryviu cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. Some of our business partners may use cookies on our Site. However, we have no access to or control over these cookies.

We also use the following third-party services on the Site and in the App: Google Analytics / Google Tag Manager (usage statistics, via cookies), Cloudflare (hosting, security and performance; may set a security cookie), and Gleap (live chat and support — when you contact us through the chat widget, Gleap processes the name, email address, message content and basic browser/device information you provide so we can answer you). Each of these providers processes data under its own privacy policy. You can block analytics cookies in your browser settings without affecting the core Service.

Information You Provide to Us

We receive and store any information you enter on the Site or through the Services or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use the personally identifiable information (PII) you provide for purposes such as responding to your requests for Services, customizing the content you see, communicating with you about our products, and marketing our Services to you.

In order for you to use all of our features, you must register with Ryviu. We require your e-mail address and password during the registration process.

Further information may be required if you choose to purchase paid components of the Services, such as credit card and billing information. Ryviu uses third party partners for credit card processing who may require and store your credit card and billing information.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Sharing Your Personal Information

We share your Personal Information only with service providers that help us operate the Service (such as hosting, email delivery and payment processors), and with your e-commerce platform as needed to provide the App. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to protect our rights otherwise.

Behavioural advertising: as described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Payments

We may provide paid products and/or services within the Service. In the case that the payment is not collected directly via your ecommerce platform, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Where you pay us directly, the payment processor we work with is PayPal; Shopify merchants are billed through Shopify Billing. Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Your Rights

You can amend, update or delete your Personal Data at any time.

You can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you want to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In some special cases, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • Please note that we may ask you to verify your identity before responding to such requests.
Use of Ryviu by Children

Ryviu is not intended for children. If you are under 16, you may use the Site and Services only with the supervision of your parent or guardian.

Data Retention

We keep your data for as long as you use the Service. When you uninstall the App or ask us to delete your data, we delete it from our systems in line with our platform obligations.

Shopify Data Protection Requests (GDPR)

As a Shopify app, Ryviu subscribes to Shopify’s mandatory privacy webhooks and handles them as follows:

customers/data_request — when a merchant’s customer requests their data, we provide the merchant with the personal data we hold about that customer (reviews, questions and associated name/email).
customers/redact — when a merchant’s customer requests erasure, we delete or anonymise that customer’s personal data from our systems.
shop/redact — 48 hours after a store uninstalls the App, Shopify asks us to erase the store’s data; we delete the store’s data from our systems within 30 days of that request, except where we must retain records to comply with law.

Merchants and their customers may also make these requests directly by emailing [email protected].

International Data Transfers

Ryviu is operated from Vietnam and our infrastructure is provided by Amazon Web Services and Cloudflare, so your information may be processed in countries other than your own. Wherever your data is processed, we apply the safeguards described in this policy.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].